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Churn signals are subtle. We identify at-risk customers and suggest actions to help you strengthen customer relationships.
Your customers hold the keys to their own satisfaction. TalkIQ captures feedback from 100% of your customer conversations to inform product development, marketing strategy, and sales management.
We’ll guide you through conversations in realtime, providing recommendations and highlighting the information you need to know as you need to know it. It’s like having your best reps - and your entire training team - on every call.
TalkIQ shows you which reps are succeeding and which are struggling, so you can target your coaching effectively and build the best team.
On average, only about 2% of customers complete post-call CSAT surveys. We help you understand the other 98% of customers by predicting CSAT for every call, and our call insights explain the drivers behind the scores.
Call shadowing doesn't scale. With TalkIQ, every call can be searched and analyzed. Full recordings, snippets, and curated playlists and libraries let you develop customized training modules and continuing education programs.