Advancing the Voice of the Customer across your entire organization.

Our solutions cut across individual roles and team functions. Use our tools to drive new insights and workflows across success, sales, and support. With a 360-degree view of customer insights, you won’t risk missing any important detail or high level trend.

GET STARTED

A winning strategy for customer success.

Stop churn before it happens.

Churn signals are subtle. We help spot which customers are likely to churn and how to prevent it. TalkIQ suggests the best actions to take to drive success, reduce churn, improve customer satisfaction, and increase the likelihood of upsells.

Your 24-7 Customer Advisory Board.

Your customers often hold the keys to their own satisfaction. TalkIQ quantifies feedback from 100% of your customer conversations to inform product development, marketing strategy, and sales management.

The wind in your sales.

Be your best rep.

Our platform lets you know which deals are likely to close and which are in jeopardy, so you can allocate your time effectively. We’ll guide you through your conversations in real-time, providing recommendations and highlighting the information you need to know as you need to know it.

A deep platform for a deep bench.

TalkIQ is like having your best reps and your entire training team on-call. Our platform surfaces which deals and which reps need your attention so you can achieve optimal performance and build the best team.

The front line for your front line customer support.

CSAT, stat.

Post-call surveys are rarely completed, and skew heavily towards the ends of the spectrum. TalkIQ maps customer satisfaction for every call. Our comprehensive post-call summaries contain shareable moments that quantify customer feedback and help you understand which factors drive results.

Step out of the shadows.

Call shadowing doesn’t scale. With TalkIQ, every call can be searched, analyzed, and shared. Full recordings, snippets, and curated playlists and libraries let you develop customized training modules and continuing education programs.

Your next conversation awaits.

Let TalkIQ help unlock your voice data today!

GET STARTED