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Our tools identify every objection, indicator of purchase intent, and insight into customer motivation that arise during calls. See what's happening and how to handle it without missing a beat.
Customer conversations are filled with insights that should guide product development and help marketing position products to customers more effectively. TalkIQ tells you what to build and how to talk about it.
Our coaching and measurement tools allow managers to identify the most successful engagement tactics and hone team processes. Ramp faster, respond to objections more effectively, and convert more prospects.
Build a training library of your team's best techniques and responses, allowing you to create better customer scripts and optimize your customer experience. No need to hound reps to update your CRM; notes are submitted automatically.
Better analysis of the patterns and anomalies in sales means better business. Our predictive insights help reduce churn, boost close rates, and enable you to accurately forecast your business.
Our proprietary AI technology guides you towards achieving better outcomes. We build our own neural networks and support them with an active learning pipeline to ensure we are continuously learning what matters most to your business.
Open-source speech software isn't accurate enough to capture industry-specific jargon and acronyms that form the basis of everyday business conversations. We built our speech recognition technology from the ground up; we customize our language and acoustic models to deliver incomparable speech recognition, yielding an industry-low 8.8% word error rate -- more accurate than Google and IBM Watson.
Customer conversations are full of stories of real user experiences that can guide product research beyond the sandbox and into the field, letting you anticipate and develop new features or offerings ahead of the game.